Upcoming Schedule

Careflight Woodford to Glenbrook Classic - Glenbrook

RaceTech WWS #4 - Yarramundi

RaceTech WWS #5 - canberra

 

Click here to see our schedule

 

Contact Us

email:

sales@pixelpics.com.au

 

mobile:

0418 979 367


 

FAQ

The questions:

 

1. How long will it take for a photo to be delivered?

2. What is the resolution of the photos?

3. Can I print the electronic format photo(s) that I've purchased?

4. Will you be covering my event?

5. How many photographers does it take to change a light bulb?

6. How quick will photos be posted after an event?

7. I've ordered and waited... why haven't I received my purchase?

8. When do you charge my credit card?

9. How do I find my photos from an event?

10. I can't seem to find photos of myself from the event.

11. Now that I found the photos, how do I go about buying them?

12. Can I use the photos other than for personal use?

 

And the Answers:

1. How long will it take for a photo to be delivered?

Electronic format will be sent within 48 hours (burnt on a CD) and prints will be delivered between 5-7 working days.

 

2. What isthe resolution of the photos?

Photos are taken with 8 mega pixel digital SLR cameras providing 2336x3504 resolution. This equates to 12" x 18" (300mm x 450mm @ 200dpi).

 

3. Can I print the electronic format photo(s) that I've purchased?

Yes! You will receive the full resolution (i.e. 2336x3504) file that you can print yourself or take it to any photo shop for it to be printed at various sizes. For each electronic format photo purchased, you will be provided two versions. The first is the original image, the second version will be post-processed.

 

4. Will you be covering my event?

Look under the events page for the schedule of coming months. If your event is not on the schedule, please email info@pixelpics.com.au with your event details so we'll try and schedule it.

 

5. How many photographers does it take to change a light bulb?

50 - one to change the bulb and 49 to say 'Awww, I could have done that'.

 

6. How quick will photos be posted after an event?

It will only take up to 7 days for the photos to appear.

 

7. I've ordered and waited... why haven't I received my purchase?

We do apologise if you haven't received your purchase. Please email info@pixelpics.com.au with your purchase details and we will resolve it.

 

8. When do you charge my credit card?

Your credit card is only charged just before we send out your purchase (for both electronic and hardcopy).

 

9. How do I find my photos from an event?

Go to the events section and click on the event that you've attended. You will then be able to search the photos by your race number or by name.

 

10. I can't seem to find photos of myself from the event.

We do our very best to photograph each participants and index each photo without compromising quality. Try to look at the 'URO - Unidentified Riding Object' section of the event.

 

11. Now that I found the photos, how do I go about buying them?

Here are the steps: -
a. Write down the file name of the photo(s). For example, IMG001.jpg
b. Go to the order section and fillout your personal information (i.e.event name, name, address, contact details etc.)
c. For every photo you wish to purchase, enter the file name in the appropriate field. Then select what you want (photo size or electronic file) and how many. Each photo will use 1 row.
d. Fill out your credit card information.
e. Read the terms and conditions and if you are happy with the amount to be charged, click Submit to proceed.
f. That's all, your order will soon be processed.

 

12. Can I use the photos other than for personal use?

The photos are for personal use only and can be posted on a personal website. Please email info@pixelpics.com.au if you intend to use them for commerical purposes.

 

 

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